General Conditions

How can I purchase my museum ticket?

You can purchase your ticket at the museum reception desk, via email at reservas@mumi.es, and online through the following link.

Adult groups of more than 15 people can purchase theirs via the indicated email address, upon prior payment of the amount.

Tickets will be valid until December 31 of the current year.

If you have any questions regarding this, you can resolve them by calling +34 985 66 31 33.

Can tickets be exchanged or refunded?

Exchanges, modifications, or refunds of tickets are not permitted for reasons not attributable to the museum. Nor will refunds or financial compensation be provided in the event of theft, robbery, hacking, or any other type of security breach affecting the purchasers or a third party.

Are there special rates or discounts?

Adult groups of more than 15 people, school groups, large families, people with functional diversity, visitors over 65, and holders of the Youth Card (Carné Joven) are eligible for special rates and discounts.

Once at the museum, you must prove your status with a legally valid supporting document. Otherwise, this preferential treatment cannot be applied to you.

Admission is free for children under 4, active teachers in the performance of their professional duties, group companions and monitors.

On Wednesdays, admission to the permanent exhibition is free for all visitors starting in January 2027.

Access to the museum’s garden area is free and does not require purchasing a ticket.

How to behave in the museum?

Remember that the museum is a space we must take care of to guarantee its preservation and enjoyment for visitors.

To achieve this, it is essential to maintain respectful behavior:

Do not touch the display cases or the exhibited pieces.
Contribute to a calm environment, without shouting or running.
Respect the signage and follow the instructions of our staff.
Do not eat or drink outside the museum’s rest area and garden area.
Minors must be accompanied by a responsible adult at all times.
You may take photos and videos in the museum, except during guided tours and provided you do not use a tripod.

The museum reserves the right of admission pursuant to Article 29 of Law 8/2002 on Public Shows and Recreational Activities of the Principality of Asturias. This means it may decide, based on objective criteria, who is permitted entry to the museum and who is not. These criteria are detailed throughout this text.

Visits with pets

Dogs can enjoy the museum as one of the family, provided they follow a few simple rules:

Maintain appropriate behavior.
Have up-to-date civil liability insurance and vaccination records.
Outside the museum, they must be kept on a leash less than 2 meters long.
Inside, they must be carried in a pet carrier, bag, or adapted backpack; except for duly accredited and identified assistance dogs, which are allowed on the floor in accordance with Royal Decree 409/2025 of May 27.
Only one dog per person is allowed.
No more than five dogs may be present in the museum premises simultaneously.
Dogs considered potentially dangerous shall comply with the provisions of Royal Decree 287/2002 of March 22.
You are responsible for picking up waste and cleaning up urine if necessary.
Remember that you are responsible for complying with these rules from the moment you enter the museum.
Our staff will provide you with a bowl of fresh water; you just have to ask.